EP 109: The Tweet That Broke Yorkshire Tea with Dom Dwight

Dom Dwight joins Embracing Marketing Mistakes to share the reality of building a challenger brand that people genuinely care about.Across 18 years at Bettys and Taylors of Harrogate, Dom helped turn Yorkshire Tea into one of the UK’s most loved brands by backing creative risk, trusting people and stripping out layers of sign-off. In this episode, he talks candidly about the resistance that comes with brave marketing decisions, the value of long-term agency relationships and why safe ideas often create the biggest risk.The conversation also goes deep on social media mistakes, political pile-ons and the moment a single tweet spiralled into days of backlash, memes and headlines. This is an honest look at autonomy, humour and accountability when a brand finds itself in the spotlight.Dom Dwight spent nearly two decades shaping Yorkshire Tea’s brand voice and advertising, starting as a creative copywriter and later leading its early move into social media. He played a central role in the brand’s long-running, award-winning work with Lucky Generals and is now working independently, helping ambitious brands build culture-led marketing that resonates with real people.Send us Fan Mail Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈Subscribe to our newsletter👉 Subscribe to our newsletter here. 👈 Follow Chris:X, TikTok, LinkedInFollow Will:LinkedInFollow The Show: TikTok, YouTube Instagram