Ep 11 - Choosing Healthcare Providers with the Moneyball Approach to Service

In the healthcare industry, a network is only as strong as its providers. As the frontline of care, providers must be ready, able, and willing to help patients as effectively as possible, and while there is no doubt that most, if not all providers, seek to be the best they can be there are times when one provider is better suited to respond over another. But what should networks do when choosing healthcare providers?For a healthcare network, understanding the strengths of each provider, coupled with an understanding of what the member needs, is the most important aspect of their job. But what matters when reviewing a provider? What considerations must be taken into account? Where can providers' metrics be seen and compared?To answer these questions and many more, Future Healthcare Today spoke with Paul Nance Product Manager at Zelis, whose career has been dedicated to helping providers be as efficient and competitive as possible. According to Paul, often times the most important qualities to look for when choosing healthcare providers may not be the ones you expect.