EPISODE · May 29, 2014 · 44 MIN
Ep. 11: Converting feedback into economic value
from Customer Confidential: Untold Stories of Earned Growth
Rob Markey checks back in with Herman Miller's Michael Ramirez and Pam Carpenter about how a small pilot had a big effect (5:06), the challenge of rallying employees to address a single complaint (6:30) and identifying the ROI of doing so (11:30), why middle-management needs those numbers (18:24) and how the economics vary by customer segment (36:00).
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Ep. 11: Converting feedback into economic value
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 44 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on May 29, 2014.
What is this episode about?
Rob Markey checks back in with Herman Miller's Michael Ramirez and Pam Carpenter about how a small pilot had a big effect (5:06), the challenge of rallying employees to address a single complaint (6:30) and identifying the ROI of doing so (11:30),...
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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