Ep. 11: Positive Disruption in Customer Experience - Interview with Lynn Hunsaker

In this interview, we engage in a deep conversation with Lynn Hunsaker (Chief Customer Officer, ClearAction Continuum) about the world of customer experience (CX). Drawing on her many years of expertise in the field, Lynn shares her thoughts with us regarding what has changed in the CX landscape, what potential and untapped opportunities there are, as well as her recommendations about what CX professionals and practitioners need to do in order to adapt to rapidly changing dynamics.