Ep 110. Nordstrom’s 125th Anniversary - Part 6: Servant Leadership

What really is the role of a leader at Nordstrom? What are the inherent qualities of a good manager who promotes a healthy work environment, and ultimately builds a better business? Well, it’s not about having all the answers, and it’s not about bossing people around. You’ve heard us mention before on the podcast the concept of the inverted pyramid. We didn’t invent the idea, but it’s something that the third generation of Nordstroms adopted, and something that we swear by to this day. At Nordstrom, we believe that the most important people in our company are the ones that interact with customers every single day, and we expect our leaders to support them, remove obstacles in their way, and to empower and enable them to be accountable for great results. We encourage managers to lift people up, to bring their best authentic self to work every day, to sell more, to treat customers great, and to take advantage of the opportunities that are inherent in our business. For Part 6 of our 125th Anniversary series, we’re exploring the management philosophy that’s built our company, brick by brick – from Department Managers to Store Managers, Regional Managers to executive team members – mentors, and service gurus that share hard-earned lessons gleaned from years of experience in stock rooms, sales-floors, and beyond. None of it is too complicated, but it all culminates in a place where we can develop people to help make the business better – and that starts with valuing them, trusting them, enabling them, and allowing them to make an impact. Thanks for tuning in to episode 110. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.