EPISODE · Apr 13, 2017 · 2 MIN
Ep. 110: Shorts | The Story Behind the Smiley Face
from Customer Confidential: Untold Stories of Earned Growth
Long before social media and online surveys, shopkeepers relied on a simple measure of customer sentiment: whether their customers were smiling. In this short episode, Fred Reichheld and Rob Markey share the story behind the Net Promoter System's signature smiley face icons, and discuss how one number can become a powerful learning tool for inspiring lasting change.
Embed this episode
NOW PLAYING
Ep. 110: Shorts | The Story Behind the Smiley Face
0:00
2:40
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 2 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on April 13, 2017.
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!