Ep. 119: AI in Action: From Change to Competitive Advantage

Ally Ward, M365 Product and Platform Services Manager at a leading global law firm, shares how innovation takes shape in one of the most complex business environments for this #shifthappens episode. Managing technology across regions, regulations, and cultures, Ally leads the firm’s strategy for responsible AI and collaboration at scale. She discusses how data-driven adoption, strong governance, and an inclusive approach to training help transform ambitious ideas into everyday impact — creating a workplace where technology builds both confidence and capacity.