Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most

Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers. Topics Include:Introduction (0:00)KPIs for technician performance (3:53)Evaluating service technicians' efficiency and quality (9:19)KPIs for service businesses: reservice rate and technician sales (20:21)Vehicle maintenance and technician performance evaluation (24:55)