Ep 12 | Building tomorrow's insurer | Embedding values in insurance with Maria DeOrueta, General Manager at Proplab

Featured in ⁠⁠Feedspot's ⁠⁠⁠⁠Top 20 Insurance Podcasts⁠⁠⁠⁠⁠⁠, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman, as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. In this insightful episode, Nigel sits down with Maria DeOrueta, General Manager at Proplab - Powering SGUA & Property Insurance Plus. Maria brings her extensive experience in driving cultural transformation within the insurance sector. The conversation delves deep into embedding cultural values in everyday interactions to foster trust and innovation. Maria shares her perspectives on evolving customer relationships, aligning company values with customer expectations, and the role of empathy and care during claims periods. With real-world examples and thought-provoking insights, Maria discusses the importance of partnerships and community impact. She also explores how future-focused insurers can build a brand that resonates with people's values and contributes positively to society. If you're keen to gain valuable lessons on creating a values-driven, customer-centric insurance company, this engaging discussion with the insightful Maria DeOrueta is not to be missed.