EPISODE · Jun 12, 2014 · 20 MIN
Ep. 12: Learning from students
from Customer Confidential: Untold Stories of Earned Growth
Rob Markey talks to Ruth Veloria, executive dean of the University of Phoenix School of Business, about the unique challenges of a for-profit college (4:41), how it's using NPS to improve the student experience (7:23) and the benefits of real-time feedback (10:24).
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Ep. 12: Learning from students
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This episode is 20 minutes long.
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This episode was published on June 12, 2014.
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