EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow

In this episode of “The CX Tipping Point Podcast,” Martha Dorris speaks with Scott Weiss, formerly a White House Presidential Innovation Fellow and IDEO alum with an expertise in human centered design and organizational strategy.  As a PIF, Scott worked with federal agencies to strengthen their human centered design, customer experience and innovation capacity and capabilities. Scott begins by describing the purpose of the PIF program and its codification in law to create a more modern and innovative government. Scott leveraged his passion for design and the intersection of social impact to work with many federal agencies and efforts to create measurable outcomes to underserved communities. Learn about how the PIF program supports the improvement of government services.    Scott was able to use his expertise with the Department of Veterans Affairs, support the development of a framework to mature the CX capabilities of the High Impact Service Providers (HISPs), to work with the Office of Management and Budget (OMB) and the Domestic Policy Council to help operationalize the Executive Order on “Advancing Racial Equity and Supporting Underserved Communities,”  helping to mature the service capabilities within GSA’s Technology Transformation Services, and with the Department of Homeland Security’s Cybersecurity Infrastructure and Security Agency (CISA).Learn from Scott’s experience in government implementing innovation and improving trust in government. As well as his insights based on his expertise, experience in the private sector and ability to influence government at the highest levels.  Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!Stay Connected:Follow us on social media:LinkedIn: @DorrisConsultingInternationalTwitter: @DorrisConsultngFacebook: @DCInternationalResources Mentioned:Citizen Services Newsletter2024 Service to the Citizen Awards Nomination Form