Ep # 125: Merging Heap, Hotjar, and ContentSquare: Building a Unified Customer Success Strategy ft. Tushar Bansal (SVP of Customer Success, ContentSquare)

In this episode of the Hyperengage podcast, Adil Saleh interviews Tushar Bansal from ContentSquare, delving into the company's transition post-merger with Hotjar. Tushar was previously the head of global customer support and success operations at Heap Analytics before its acquisition by ContentSquare. We talk about leading customer success teams and operations through a major company acquisition and merger along with the best practices for customer-centricity, building high performance teams, driving value and adoption, and evolving the customer journey.