Ep. 125. News: Are you bad when you're big?

In another packed episode we have a full house of hosts as David, Jason and Simon are joined by global fintech commentator and Girl, Disrupted, Liz Lumley; Editor-in-Chief of Fintech Finance, Ali Paterson; and Capco's Principal Consultant, Charlie Wood. The team discuss WhatsApp adding payment features; First Direct coming consistently top of a customer service poll, and the bigger banks always come last - we discuss if there's a correlation between the size of the bank and their market share and the poor quality of customer service? (are you bad when you're big?); and most topically, what responsibility does PayPal have over KKK donations via their service? And how do you find a middle ground between censoring free speech and social responsibility? They also take on start up shopping; retraining and up-skilling versus job cutting; pocket money startups; and turning trash into tokens in Amsterdam. We also have an interview with James Lloyd, Asia-Pacific Fintech Leader at EY, all about the Chinese fintech and Alipay stories that have been making headlines this week. We hope you're enjoying the show - don't forget to subscribe so you never miss an episode, find all the news stories and many more at fintechinsidernews.com, follow us on Facebook, and we'd also love it if you could leave us a review on iTunes! Special Guests: Ali Paterson, Charlie Wood, James Lloyd, and Liz Lumley. Links: WhatsApp to introduce payments feature » Banking Technology RBS bottom in our banking customer service poll as First Direct remains top OakNorth's loan book continues to grow exponentially PayPal escalates the tech industry’s war on white supremacy Apple, Up 38% in 2017, Left Trailing by Alibaba, Tencent - Bloomberg Alipay partners with Yelp to continue its pursuit of Chinese tourist money | TechCrunch Can WeChat Thrive in the United States? Fintech CEO says tech giants like IBM may go on M&A ‘shopping spree’ for start-ups in 2018 Digital pocket money startup Spriggy secures A$2.5 million funding Westpac launches Tech University to re-skill workforce RBS to cut 880 London IT jobs The cool reason why these green coins are becoming a currency in Amsterdam. Learn more about your ad choices. Visit megaphone.fm/adchoices