Ep 126 | Avoiding The AI Overpromise Problem

At a dinner with Dallas & Ft Worth property managers, someone asked a very important question:"How do I avoid the AI overpromising and underdelivering?"This is something many people fear because we want the AI to think and act just like them.There is no one more qualified to answer this question than David Normand, our Chief PM and the original brain of Vendoroo who has overseen 500+ agentic AI deployments. This is something every PM should hear.You’ll Learn:🧠 Why adopting AI is no different than "hiring" an employee📈 The difference between people winning with AI and losing with AI🛡️ How to prevent AI from "overpromising" by using policy-based logic🤝 How "Agentic AI" uses empathy to resolve high-priority repairs📚 The 3 ways AI learns Property Management🗓️ The 90-day roadmap from supervised training to full delegation🛠️ Using an AI Advisor to build workflows without being "techy"🎧 Listen now so you can stop guessing and start training your newest teammate.🌟 Stay Connected with Us:🤝 Connect with David Normand on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters00:38 – Why Context and Empathy Beat "If-Then" Bots01:38 – Solving the Fear of AI Thinking Differently Than You02:12 – Changing Your Mindset Around AI - It's Not What You Think It Is02:31 – The 2x Effort Rule That Guarantees Implementation Success02:59 – Training Your AI on Specific Property Policies and NTAs03:49 – Peering Inside the AI Brain to Adjust Decision-Making05:13 – 3 Sources of ROO's Intelligence05:17 – ROO's Open Intelligence: Conversing With Other ROOs05:33 – ROO's Learnt Intelligence: 20 Years Maintenance Experience05:45 – ROO's Community Intelligence: Shared Experience06:42 – Achieving Automation Success Thru the 90-Day Onboarding Framework07:10 – The First 30 Days: Learning Phase07:44 – 60 Days: Delegation Phase08:02 – 90 Days: Optimization Phase08:21 – Why Skipping Check-ins is the Number One Cause of AI Failure