Ep. 126: How to Optimize the Customer Experience for ABM

It’s a topic that is discussed quite intensively by B2B marketers: account-based marketing, or ABM. When done the right way, it will help both sales and marketers to ensure that targeted accounts are engaging and that the pipeline continues to grow, resulting in more revenue. Join us as we chat with B2B marketing expert Cristina Daroca (Head of Americas Marketing, Riverbed Technology) about how to optimize the experience for customers and prospects for ABM. During our discussion, Cristina talked about why ABM is not going anywhere anytime soon, the importance of conducting customer research, and what pitfalls to avoid. She also provides actionable tips that B2B marketers can take and what key metrics they should focus on in ABM.