Ep 126: Leadership Under Fire: Transforming Resistance into Resilience, with Mary Sunahara, System Director of HIM Ambulatory at Intermountain Healthcare

Embracing innovation and community needs is paramount for successful healthcare leadership. In this episode, Mary Sunahara discusses her company’s unique approach to community-based healthcare and the importance of caregiver investment. She emphasizes the necessity of employee engagement, including "rounding" with team members for feedback, especially when transitioning to virtual work environments. Mary also underscores the value of communication, trust, and leadership training, advocating for continuous improvement and recognizing employee accomplishments authentically. Finally, she dives into the challenges of managing remote teams, maintaining engagement, and the importance of balancing technical innovation with employee empowerment to combat fears of job displacement.  Tune in and learn how to foster a supportive, innovative environment within your healthcare organization!