EPISODE · Jun 26, 2014 · 46 MIN

Ep. 13: Dishing up real-time feedback

from Customer Confidential: Untold Stories of Earned Growth

Rob Markey talks to Humm CEO Bernard Briggs and Robert Irvine, host of the Food Network's Restaurant: Impossible, about Humm's customer service tools (11:30), the surprising lessons of real-time feedback (15:13) and what's next for the company (41:21).

Episode metadata supplied by the publisher feed · Published Jun 26, 2014

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Ep. 13: Dishing up real-time feedback

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