Ep 13 | How to deal with angry customers and bad reviews

The worst thing you can do when presented with a heated situation in your Etsy shop is respond emotionally or without a plan. In today's episode I'll walk you through my suggestions for handling upset customers and bad reviews. I'm sharing a few of my most intense customer service stories along with a list of tips to help you navigate your own difficult conversations. **"How to Sell Your Stuff on Etsy" is not affiliated with or endorsed by Etsy.com --------------------------------------------- STUFF I MENTIONED: **Free Masterclass: How to Kick-Start Your Etsy Shop: How to Kick-Start Your Etsy Shop Podcast Episode 3: Will Using Etsy's Vacation Mode Hurt My Shop? https://www.howtosellyourstuff.com/blog/podcast-episode-3-will-using-etsy-s-vacation-mode-hurt-my-shop Customer Service Templates Mini Course: (Now you can "steal" my tried and true written responses to customers-- so you don't have to spend precious time and energy wordsmithing perfect messages to shoppers and customers.)  https://www.howtosellyourstuff.com/offers/wUXKPzRG/checkout --------------------------------------------- Looking for more resources? FREE ETSY MASTERCLASS: How to Kick-Start Your Etsy Shop --> https://www.howtosellyourstuff.com/masterclass Here's my free guide that will show you the "4 Strategies I used to grow my Etsy shop from $25 to $6000+/month"   Grab my eCourse "Listings that Sell" and learn how to skyrocket your Etsy business: Listings that Sell: https://www.howtosellyourstuff.com/offers/Xo52uqVF ----- HOW TO SELL YOUR STUFF WEBSITE: https://www.howtosellyourstuff.com/ HOW TO SELL YOUR STUFF INSTAGRAM: https://www.instagram.com/howtosellyourstuff/ HOW TO SELL YOUR STUFF SHOWNOTES:  https://www.howtosellyourstuff.com/blog/angry-customers-bad-reviews-on-etsy ----- Today's Sponsor is my Customer Service Templates and Mini-Course! Learn my exact customer service strategy AND get access to over 20 templates of my word-for-word responses to customers in everyday and difficult situations: https://www.howtosellyourstuff.com/offers/wUXKPzRG/checkout