Ep#13: Secrets to Totango’s Success: Onboarding and Enablement ft. Jeremy Donaldson (Customer Success Leader, Totango)

In this episode, our host Adil Saleh chats with Jeremy Donaldson, Customer Success Leader at Totango, a Composable Customer Success Platform that provides teams with the flexibility, speed, and agility to create and deliver optimal customer outcomes. The conversation revolves around the processes incorporated at Totango and how various dedicated teams work together to ensure customer success. Jeremy discusses how Totango integrates with all the tools that businesses use to securely connect all their customer data for a single, unified view of their customers. He also covers the tools that are being used by different teams at Totango. While discussing the culture of Totango, he touched on how vital it is to have a good relationship with both the product and the people, as well as to be the change agent when necessary. To conclude the episode, Jeremy talked about Totango's goal of becoming $100 million in sales in three years and how he believes that their customer-centric approach would help them achieve this goal.