EPISODE · Mar 23, 2018 · 45 MIN
Ep. 130: Bain's Jeff Melton | The Metrics That Matter Most
from Customer Confidential: Untold Stories of Earned Growth · host Bain & Company
Rob Markey talks to Bain Partner Jeff Melton, co-leader of Bain Simple & Digital, an approach that helps companies apply digital technology where it matters. Jeff discusses the importance of choosing the right metrics to gauge a customer episode and what happens when companies choose the wrong ones.
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Ep. 130: Bain's Jeff Melton | The Metrics That Matter Most
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 45 minutes long.
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This episode was published on March 23, 2018.
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Rob Markey talks to Bain Partner Jeff Melton, co-leader of Bain Simple & Digital, an approach that helps companies apply digital technology where it matters. Jeff discusses the importance of choosing the right metrics to gauge a customer episode and...
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