Ep 134 - The Secrets To Understanding Customer Needs

In this episode of Start Scale Succeed host Nicole Higgins is joined by guest Katie Tucker, author of "Do penguins eat peaches and founder of Product Jungle. Together, they delve into the essential topic of understanding customers and how businesses can leverage this understanding to thrive. Katie provides invaluable insights into market research, customer discovery, and the importance of aligning with customer values. Listeners will gain practical tips for conducting effective surveys, testing product viability, and maintaining a collaborative approach with customers. Whether you're an established business or an entrepreneur just starting out, this episode offers actionable strategies to enhance your relationship with your customers and fuel business growth. Buy Katies’ Book Do penguins eat peaches book https://www.productjungle.co.uk/about https://www.instagram.com/productjungle/ Guest Bio Katie Tucker is an inspirational product leader with over twelve years’ experience in leading teams and delivering stand-out digital products and services. She is also a writer, author of the Amazon bestselling book Do Penguins Eat Peaches? and a speaker. In 2020, she set-up Product Jungle. A boutique consultancy with bite - using tools and hacks from the world of big tech to help small businesses and social enterprises embrace customer problems and build products and services that sell. After starting her career in the fast-paced world of commodity markets, working her way up from business reporter to managing editor and overseeing the daily product and digital delivery of ten B2B publications, she worked for a successful FTSE 100 company for over ten years, inspiring teams, setting product strategies and delivering transformational digital products with a clear focus on user needs. In 2018, she made the bold move to quit the corporate 9-5 to travel the world for ten months with her family, a life-changing experience which led to renewed sense of purpose. Product Jungle was born out of a passion of demystifying big tech practices. Nicole Higgins The Buyer and retail coach Nicole Higgins Links https://www.instagram.com/thebuyerandretailcoach/ https://www.linkedin.com/in/nicolehigginsuk/ https://thebuyerandretailcoach.com/ https://thebuyerandretailcoach.com/newsletter-sign-up/ https://thebuyerandretailcoach.com/free-discovery-call/ https://thebuyerandretailcoach.com/blog/ Neon Digital Clicks Are you ready to scale your ecommerce store? Want to do it without having to wear yet another hat and become a digital marketing expert? This episode is brought to you by Neon Digital Clicks, THE paid-traffic partner for family and women’s e-commerce brands wanting to scale their stores from five figure to six figure months using Meta, Google and Klaviyo marketing services. Neon is offering listeners a FREE scaling audit worth £3000! So whether your sales have plateaued or you ’re looking for growth, this is a great opportunity to lift the lid on your biz and identify where the opportunities are hiding. Head to scaleandglow.com to discover just how much revenue you could scale your store to this year. https://scaleandglow.com/ https://neondigitalclicks.co.uk/ https://www.instagram.com/neondigitalclicks/