Ep 136 | What AI Makes Possible In Maintenance Now w/ David Normand and Marc Cunningham

Maintenance runs 24/7.It does not wait for office hours. And owners do not trust a process they cannot see.That is why the shift from operator-managed coordination to AI-native autonomous execution.In this conversation, David Normand (Chief PM of Vendoroo) and Marc Cunningham (CEO of Grace Property Management & Real Estate) break down how ROO turns maintenance from a reactive bottleneck into a controlled, around-the-clock workflow- and what becomes possible when AI stops generating answers and starts helping operators make decisions.You’ll Learn:⚙️ Why office hours no longer match resident expectations🤖 How ROO moves beyond rigid troubleshooting🧠 Why your best maintenance logic cannot stay trapped in one person’s head📲 What happens after the resident submits the request📈 What today’s automation numbers reveal about maintenance scale🛡️ Where AI still needs human support🎧 Listen now to hear how agentic AI helps property managers stop sleeping next to the emergency phone and start building a maintenance operation that works around the clock.🌟 Stay Connected with Us🤝 Connect with David Normand on LinkedIn🎙️ Connect with Marc Cunningham on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 Show Kickoff02:01 Meet David Normand02:33 Northeast PM Challenges03:38 Bravado And Candor05:51 Getting Into Property Management07:04 Scaling To 600 Doors09:18 Burnout And Going Big10:31 FedEx Workflow System12:45 From PM To AI Maintenance16:41 Vendoroo Automation Today19:23 How The AI Handles Calls21:37 Instant Work Orders21:57 AI Maintenance Texts22:41 July 4th Washer Save24:44 Smart Tips From Data25:34 Custom Workflows Context27:11 Vendor Selection Logic28:14 Owner Trust Reporting31:40 Scheduling And NTEs33:05 Reviews And Vendor Chasing34:10 AI Maturity Journey35:46 Two Takeaways For PMs37:05 Guarantee And Accuracy37:39 Where To Find Vendoroo39:17 Final Advice On Edge Cases