EPISODE · Jul 7, 2014 · 41 MIN
Ep. 14: Breaking down the "invisible fence"
from Customer Confidential: Untold Stories of Earned Growth
Tony Ezell, vice president of global market research at Eli Lilly & Co., discusses how trust (7:10) and a company's culture (21:22) play a role in developing loyalty, and the dangers of "invisible fence syndrome" (23:00).
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Ep. 14: Breaking down the "invisible fence"
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 41 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on July 7, 2014.
What is this episode about?
Tony Ezell, vice president of global market research at Eli Lilly & Co., discusses how trust (7:10) and a company's culture (21:22) play a role in developing loyalty, and the dangers of "invisible fence syndrome" (23:00).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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