EPISODE · Nov 17, 2021 · 38 MIN
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
from CHURN FM
Today on the show we have Puneet Kataria, founder of CustomerSuccessBox.In this episode, we talked about what made Puneet make the switch from engineering to sales, the importance of selling to the right customers to avoid churn, and we debated whether “customer success” is the right job title for the job. We also discussed the building blocks a customer success team needs, the five different animals of SaaS and the type of customer success model to use for each animal, and finally Puneet dove deep into the moving pieces of a successful customer success stack.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.
Embed this episode
What this episode covers
Today on the show we have Puneet Kataria, founder of CustomerSuccessBox. In this episode, we talked about what made Puneet make the switch from engineering to sales, the importance of selling to the right customers to avoid churn, and we debated whether “customer success” is the right job title for the job. We also discussed the building blocks a customer success team needs, the five different animals of SaaS and the type of customer success model to use for each animal, and finally Pun...
NOW PLAYING
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.