Ep 140: Reducing Peak Season Call Backs with Staffing and Communication Strategies

In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building.Topics include:Introduction (0:00)Creating the Right Expectations From the Start (5:13)Communication Process with Customers (11:09)Managing Customer Expectations and Reservices (13:54)Social Media and Educational Content (21:57)Strategies for Staffing and Forecasting During the Busy Season (29:01)Navigating the Peak Season to Avoid Burnout (35:30)