Ep. 140 - The Frontline Manager Is The Linchpin - Part 2

The first factor was covered on the last episode, that being ownership for the plan. It matters that the frontline manager is bought into the vision and strategy, and embodies it for the people. The second factor is clear, but also often overlooked. Competence. In order for the frontline manager to be a linchpin for the success of your business, he must have the adequate competence required of this role.