EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success

Today on the show we have Dave Jackson, founder, and CEO of TheCustomer.Co, and author of the book Customer-led growth. In this episode, we talked about customer success as a company-wide capability, the motivation behind his recent book Customer-led growth, and Dave explains why you should purposefully design your organization around customer value.We also discussed why you should screw best practices, and dove into the 7 principles of customer success to deliver maximum customer value. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

What this episode covers

Today on the show we have Dave Jackson, founder, and CEO of TheCustomer.Co, and author of the book Customer-led growth. In this episode, we talked about customer success as a company-wide capability, the motivation behind his recent book Customer-led growth, and Dave explains why you should purposefully design your organization around customer value. We also discussed why you should screw best practices, and dove into the 7 principles of customer success to deliver maximum customer valu...

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This episode is 39 minutes long.

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This episode was published on December 1, 2021.

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