Ep # 142: Scaling AI-Driven Support in Real Estate SaaS ft. Lindsay Liu (CEO, Super)

Join Adil Saleh and Lindsay Liu, Co-Founder and CEO of Super, on this episode of the Hyperengage podcast as they explore the intersection of AI and real estate SaaS. Lindsay shares her journey of launching Super, a customer service automation platform designed specifically for property managers, and how the company is redefining front desk support with AI-powered workflows. The conversation dives deep into the challenges of balancing automation with human touch, especially in industries like real estate where empathy and physical operations still matter. Lindsay also discusses how Super is serving underserved segments like single-family rentals, the evolution of AI tools since 2021, and how staying lean and customer-focused has shaped their growth. They touch on the future of specialized agents, the importance of education in onboarding, and how AI is transforming both internal operations and customer success measurement.