Ep 142 | This PM Reached 90+ Automation (Most Stop At 60%) How They Did It w/ David Normand, Kogi Hoyos, and Brian Bean

Think 60% AI automation is the limit for property management? Think again.In this episode, we are sharing the webinar replay featuring David Normand, Pablo Gonzalez, Brian Bean (Broker/Owner of Dream Big Property Management), and Kogi Hoyos (Operations Manager at Dream Big).Dream Big broke through a 60% ceiling to reach 90%+ maintenance automation by treating their AI as an employee, not software. If you are already getting value from AI but suspect your team hasn't unlocked its full potential, this masterclass is exactly why you need to tune in.You'll Learn:📉 How to break through operational ceilings keeping teams stuck at partial automation🧠 Why treating AI as an internal employee transforms trust and software compliance⚙️ The exact framework to pivot from daily fires to global scalable systems📊 What logic logs do to shift your maintenance workflow to trust-but-verify🏖️ How system optimization eliminates manual tasks, lowering stress to buy back time🎧 Listen now so you won't miss what achieving 90%+ automation actually looks like in practice.🌟 Stay Connected with Us:🤝 Connect with Kogi Hoyos on LinkedIn🤝 Connect with Brian Bean on LinkedIn🤝 Connect with David Normand on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬 Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 — The 60% Automation Ceiling Trap07:42 — Why Knowing the Software Inside and Out Still Left Us Stuck10:36 — Crushing Industry Averages Even With Underutilized Automation12:47 — The Real Cost of the One Minute Maintenance Call15:48 — The True Promise Of AI Is Carrying The Burden16:16 — Treating Your AI Like A New Hire17:13 — How High Automation Scales Resident Satisfaction18:46 — Detaching From Daily Operations to Focus on Portfolio Growth20:18 — Breaking the Cycle of Shifting the Operational Burden23:21 — Realizing Ninety Percent Automation Is Possible Through Peer Proof27:00 — Breaking the Third Party Vendor Mindset in the AI Era29:45 — Why Investing Time Training ROO Guarantees High Automation30:49 — Stopping the Mind Reading Expectation With AI32:26 — Scaling System Changes Portfolio Wide in Thirty Seconds34:54 — Separating Property Context From Global System Policies37:43 — How to Instantly Uncover the "Why" Behind a Vendor Assignment39:34 — Moving From Constant Supervision to Trust But Verify41:02 — When AI Communications Are Clean Enough to Mimic a Human42:34 — From Third-Party Vendor to AI Employee44:06 — Visualizing the "Up and to the Right" Shift in Automation Data53:44 — Betting Big on Human-in-the-Loop Support59:06 — Taking Off the Emergency Brake: Letting the System Drive01:01:29 — Product Sneak Peek For Broker-Owners01:06:51 — The Ultimate ROI: Buying Back a Sunday Off