Ep. 143: Bain's Gerard du Toit | The Customer Experience Tools Companies Love

from Customer Confidential: Untold Stories of Earned Growth · host Bain & Company

Host Rob Markey talks to Bain Partner Gerard du Toit. His team recently asked hundreds of executives if they've adopted 20 of the most popular customer experience tools, and more importantly, whether they're happy with the results. While customer experience tools are not a panacea, they do form an arsenal with which companies can arm themselves to compete. Gerard also discusses the results and other emerging trends in customer experience.

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This episode is 47 minutes long.

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This episode was published on November 8, 2018.

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