Ep 147: Leading with Compassion: Building Inclusive, Person‑Centered Supports for People with IDD

Kari (Carrie) Johnston and Jodie Marotz, leaders at New Horizons and the Human Service Agency in Watertown, South Dakota, discuss their careers and the wide range of supports they provide for people with intellectual and developmental disabilities (IDD), including group homes, community living, employment supports, day services, mental health care, substance use services, and crisis stabilization. They reflect on their professional journeys, emphasize the importance of training, listening, relationship‑building, trauma‑informed care, and helping people achieve independence, and acknowledge ongoing challenges such as staffing shortages and stigma. Throughout the conversation, they stress seeing people with disabilities as individuals first, remaining calm and compassionate, investing in staff education, encouraging community involvement, and recognizing both the progress made and the work still needed to improve equity, dignity, and quality of life for people with IDD.