EP 148 : He built India's fastest growing SaaS startup | Rashid Khan (Co-founder & CPO, Yellow) | Conversational AI | SaaS

Rashid Khan is the co-founder and chief product officer at yellow.ai, a conversational platform that sits on top of existing systems. In this episode he spoke about how he built the country's fastest growing SaaS startup, the nuances of delivering an omnichannel customer experience and more with Roshan Cariappa.  Topics:  00:00 Introduction 01:25 Going from Idea to product to company with Yellow.ai 09:26 Pivoting from B2C to B2B 12:11 Yellow AI's North Star metric 16:57 Nuances of delivering an omnichannel customer experience  23:31 Building with customers v/s innovating 31:32 What's next for Yellow AI? 35:26 Advice for people starting in this space 40:42 Books and Podcast recommendations ------------------------------------- Click here to get regular WhatsApp updates: https://wa.me/message/ZUZQQGKCZTADL1 ------------------------------------- Connect with Rashid : Linkedin: https://www.linkedin.com/in/rashoodkhan/ Twitter: https://twitter.com/xhckr ------------------------------------- Connect with Us:  Linkedin: https://www.linkedin.com/company/startup-operator ​Twitter: https://twitter.com/OperatorStartup​​ ------------------------------------- If you liked this episode, let us know by hitting the like button and share with your friends and family. Please also remember to subscribe to our channel and switch on the notifications to never miss an episode! --- Send in a voice message: https://anchor.fm/startup-operator/message