EPISODE · Jul 24, 2014 · 43 MIN
Ep. 15: Finding opportunities in a broken chair
from Customer Confidential: Untold Stories of Earned Growth
Herman Miller's Pam Carpenter returns to the podcast to discuss the company's NPS pilot efforts (5:55), its response rates (16:04) and an experiment that's giving the company a window into the customer experience (34:59).
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Ep. 15: Finding opportunities in a broken chair
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 43 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on July 24, 2014.
What is this episode about?
Herman Miller's Pam Carpenter returns to the podcast to discuss the company's NPS pilot efforts (5:55), its response rates (16:04) and an experiment that's giving the company a window into the customer experience (34:59).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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