Ep. 15: Finding opportunities in a broken chair

from Customer Confidential: Untold Stories of Earned Growth

Herman Miller's Pam Carpenter returns to the podcast to discuss the company's NPS pilot efforts (5:55), its response rates (16:04) and an experiment that's giving the company a window into the customer experience (34:59).

Episode metadata supplied by the publisher feed · Published Jul 24, 2014

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Ep. 15: Finding opportunities in a broken chair

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This episode is 43 minutes long.

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This episode was published on July 24, 2014.

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