Ep#15: Success Team Insights at Vormats ft. Mick Weijers (Head of Customer Success, Vormats)

Today on the show, we have Mick Weijers, Head of Customer Success at Vormats, a platform that helps organizations transition towards more video communication in a mobile-first world. In this episode, Mick talked about how Vormats empowers effective communication and changes the way people work by adding value to different touchpoints. We also discussed the importance of personalization and culture, how Vormats understands the pain points of different cultures and builds personalized relationships with its customers, their growth metrics, and the tools they use for their daily CS operations.