Ep. 152: Scotiabank's Ignacio Deschamps | Surviving Year Two

from Customer Confidential: Untold Stories of Earned Growth

Host Rob Markey and Ignacio 'Nacho' Deschamps, group head of international banking and digital transformation at Scotiabank, discuss the role of the Net Promoter System in culture change. They also explore what Nacho has learned during Net Promoter System journeys at three different banks around the world, including how to survive the wait for results to catch up to investment during year two.

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This episode is 25 minutes long.

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This episode was published on March 14, 2019.

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