Ep 16 | Bérénice Carrega

Episode 16 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 16 | Bérénice Carrega" was published on August 15, 2024 and runs 24 minutes.

August 15, 2024 ·24m · Mastering CS: Candid Leader Insights

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Summary

We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head of Marketing at Custify, sat down with Bérénice Carrega, Head of Customer Success at rzilient. Bérénice has an incredible journey, from public policy in France to leading Customer success in Spain. In this podcast, she shares her experience, the challenges she overcame, and the strategies she implemented. What you’ll learn: - The skills necessary for succeeding in CS - How to overcome CS challenges - How a CS organization is structured - Important KPIs and metrics - Best customer success playbooks ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠Custify Website⁠⁠⁠⁠ ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠Twitter⁠⁠⁠⁠ ⁠⁠⁠Facebook⁠⁠⁠ ⁠⁠⁠Contact Us⁠

Episode Description

We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head of Marketing at Custify, sat down with Bérénice Carrega, Head of Customer Success at rzilient.

Bérénice has an incredible journey, from public policy in France to leading Customer success in Spain. In this podcast, she shares her experience, the challenges she overcame, and the strategies she implemented.

What you’ll learn:

- The skills necessary for succeeding in CS - How to overcome CS challenges - How a CS organization is structured - Important KPIs and metrics - Best customer success playbooks

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: