Ep#16: Inside CS Ops at Arkose Labs ft. Patrice Boffa (Chief Customer Officer, Arkose Labs)

Today on the show, we have Patrice Boffa, Chief Customer Officer at Arkose Labs, a platform that delivers long-term fraud prevention and account security to leading companies like Microsoft, PayPal and Dropbox. In this episode, we talked about Patrice’s unique background and how he transitioned from a career in software to consultancy and finally settled in the customer success world. Patrice also gave us insight into their high-touch model, and how they stand out from their competitors by getting ahead of their customer needs through a proactive approach. We then discussed the cultural adjustments they had to make in the last two years and how important it is to spend time hiring and onboarding the right people in your team.