Ep. 16: The benchmark is dead! Long live the benchmark!

from Customer Confidential: Untold Stories of Earned Growth

Adam Ramshaw, founder of Genroe, talks about common mistakes companies make when they adopt the Net Promoter System (11:28), his views on benchmarking (25:16) and how service companies are looking to manufacturing for new ways to improve performance (40:24).

Episode metadata supplied by the publisher feed · Published Aug 7, 2014

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Ep. 16: The benchmark is dead! Long live the benchmark!

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This episode is 46 minutes long.

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This episode was published on August 7, 2014.

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