EPISODE · Aug 7, 2014 · 46 MIN
Ep. 16: The benchmark is dead! Long live the benchmark!
from Customer Confidential: Untold Stories of Earned Growth
Adam Ramshaw, founder of Genroe, talks about common mistakes companies make when they adopt the Net Promoter System (11:28), his views on benchmarking (25:16) and how service companies are looking to manufacturing for new ways to improve performance (40:24).
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Ep. 16: The benchmark is dead! Long live the benchmark!
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 46 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on August 7, 2014.
What is this episode about?
Adam Ramshaw, founder of Genroe, talks about common mistakes companies make when they adopt the Net Promoter System (11:28), his views on benchmarking (25:16) and how service companies are looking to manufacturing for new ways to improve performance...
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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