Ep. 162: Dr. Cecelia Herbert on Workplace Behavioral Science & Organizational Psychology

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Our guest today is the brilliant – and the ever-curious – Dr. Cecelia Herbert, a Workplace Behavioral Scientist and a Doctor of Organizational Psychology with a career as a practitioner, academic, and consultant that spans more than two decades. After years as a senior leader in Employee Engagement at Google, she joined Qualtrics in 2019 to establish and lead XM Advisory Services in Asia Pacific, partnering with organizations across the globe to design, mature, and grow their experience management programs. As part of the global XM Institute team, Dr Herbert is focused on building a thriving community of Experience Management professionals, who are empowered and inspired to radically improve human experiences.   

[03:20s] Her journey into organizational psychology 

[09:44s] Organizational psychology key insights 

[16:10s] Intersection with EQ 

[22:11s] Acceleration of organizational optimization in a post-pandemic world   

[30:49s] Human-centric organizational transformation: ‘Often, change is done to people, not with them.’  

[46:33s] Evolution of employee experience  

[51:28s] RWL: Cecelia’s recommendations of resources from experts like Bob Sutton, Adam Grant and Linda Gratton   

Connect with Cecelia on LinkedIn

Connect with Vinay on X (formerly Twitter) and LinkedIn 

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