Ep. 163 - When Operations Doesn't Serve the Customer
from Business 300 Hosted by Philip Kulishov
In delivering value, Operations must hold the customer as the definer of what is right - right quantity, right quality, right timing - and then structure the systems accordingly. The customer, the business, and the operations function itself loses when Operations doesn't serve the customer.
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This episode is 4 minutes long.
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This episode was published on February 24, 2025.
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