Ep. 165 :: Part II: Confessions in Customer Service with Brian Varisco , VP of Operations at Pebble Tec

In episode 165, Bradley Hartmann finishes his conversation with Brian Varisco, VP of Operations at Pebble Tec.  In this episode, Brian shares insights on why "the warranty is like the speed limit", how not to handle escalating conflicts as a leader, and what it's like getting personally sued while on the job. (For anyone looking for context as to how bad customers can be, this is for you.)     * * * If you enjoyed this podcast, we'd sincerely appreciate it if you recommend this show to your friends and colleagues. Your network looks to people like you where to invest their time and attention and we'd love the opportunity to add value to more people in our community.   Since we're asking for things . . . we'd also love it if you left a review on Apple Podcasts. The feedback helps improve the show and helps with our visibility as well. The more people listen to the podcast, the more we can invest into it to make it even better.  Sign up for the Behind Your Back Newsletter that arrives twice each month and delivers insights and ideas to help you sell more, faster, at higher margins: https://www.behindyourbacksales.com/newsletter For more info: www.behindyourbacksales.com/podcast  Instagram: https://www.instagram.com/behindyourbackceo