Ep 166 Why Do Patients Have Injectables & How Do They Choose Their Injector? | Dr Cara McDonald

Episode 166 hosts Dr Cara Mcdonald (Dermatologist based in Melbourne, Australia) Cara is a leading dermatologist who specialises in managing skin cancer, rosacea, acne & cosmetic injectables. She's an international speaker for Allergan Aesthetics and an ambassador for La Roche Posay. Over the last four years, she's conducted a survey on injectable patients that focusses on an very important question - why do patients like their injector and what drives their decision to stay with them or not? 00:00 Introduction 01:03 Dr Cara McDonald 04:55 Why Study the Patient Experience in Aesthetics   10:59 Designing the Survey and Research Process   18:27 What Drives Patient Satisfaction With Injectables   26:25 Trust Versus Results in Patient Loyalty   33:29 Functional Versus Technical Quality Explained   41:37 Building Rapport Through Communication and Time   48:53 Why Cost Is Not the Main Decision Factor   52:09 Recognizing Red Flag Patients and Expectations   61:45 Understanding Body Image and Self Perception   68:49 Managing Perfectionism and Unrealistic Goals   76:38 How to Say No and Protect Patient Outcomes   80:09 Consultation Framework for Safer Decision Making   86:34 Long Term Relationships and Patient Retention   90:43 Final Thoughts on Trust and Patient Experience ALL IA LINKS & CONTACT INFORMATION