EPISODE · Aug 21, 2014 · 46 MIN

Ep. 17: Scale up or scope out

from Customer Confidential: Untold Stories of Earned Growth

Pam Carpenter and Michael Ramirez talk about the next steps in Herman Miller's NPS journey (3:16), the challenges of turning feedback into action (15:37) and lessons they've learned (36:35).

Episode metadata supplied by the publisher feed · Published Aug 21, 2014

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Ep. 17: Scale up or scope out

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