Ep. 17: Scale up or scope out episode artwork

EPISODE · Aug 21, 2014 · 46 MIN

Ep. 17: Scale up or scope out

from Customer Confidential: Untold Stories of Earned Growth

Pam Carpenter and Michael Ramirez talk about the next steps in Herman Miller's NPS journey (3:16), the challenges of turning feedback into action (15:37) and lessons they've learned (36:35).

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Ep. 17: Scale up or scope out

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Frequently Asked Questions

How long is this episode of Customer Confidential: Untold Stories of Earned Growth?

This episode is 46 minutes long.

When was this Customer Confidential: Untold Stories of Earned Growth episode published?

This episode was published on August 21, 2014.

What is this episode about?

Pam Carpenter and Michael Ramirez talk about the next steps in Herman Miller's NPS journey (3:16), the challenges of turning feedback into action (15:37) and lessons they've learned (36:35).

Can I download this Customer Confidential: Untold Stories of Earned Growth episode?

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