Ep.170 - Come metterci la faccia

from Ospitalità 4.0 - Slope Podcast · host Marco Matarazzi e Edoardo Ridolfi

"Metterci la faccia" permette di umanizzare il proprio brand, più il cliente lo percepisce vicino e maggiori saranno le probabilità di convertirlo in ospite. Come ci si mette la faccia? È importante partire dalle basi, ad esempio quando l'addetto al booking risponde ad un preventivo occorre firmarsi con il proprio nome. Anche quando rispondiamo al telefono dobbiamo qualificarci con il nostro nome, tutto questo per mettere il futuro ospite in condizione di capire con chi sta parlando e fidarsi di noi.Di questo e molto più si parlerà nella 170esima puntata del podcast Ospitalità 4.0

Episode metadata supplied by the publisher feed · Published Jul 8, 2022

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Ep.170 - Come metterci la faccia

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This episode is 11 minutes long.

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This episode was published on July 8, 2022.

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