Ep # 172: Beyond Conversation Intelligence: Adding the Emotional Layer GTM Teams Need to Win ft. Chandra DeKeyser (Co-Founder, Voicera)

In this episode of Across The Funnel, Adil Saleh sits down with Chandra DeKeyser, CEO and Co-Founder at Voicera, to explore why transcripts alone can mislead GTM teams by stripping out the emotional signal that often reveals true intent, especially around renewals and deal risk. Chandra breaks down how Voicera approaches “sincerity” as a measurable layer, including the challenge of building a credible training dataset, and why combining separate models for facial cues and voice tone can create a clearer read than text summaries. The conversation also connects this to practical use cases for SaaS and customer success leaders: coaching sales reps by spotting second-by-second drop-offs during a pitch, improving manager authenticity to reduce talent churn, and strengthening hiring workflows as deepfakes become harder to detect. Adil and Chandra close on what makes adoption work across segments, from self-serve analysis for smaller teams to enterprise deployments where privacy and sensitive video data matter, and how to frame ROI in plain numbers that CROs and CEOs will actually act on.