EP 173: How do I refer a patient to the ER?

Navigating the process of referring patients to the emergency room can be overwhelming, especially for new veterinarians. However, with proper planning, effective communication, and collaboration, the referral process can be more manageable and successful. Welcome to another episode of "So You're a Vet, Now What?" This podcast is your trusted companion on the pathway to success in veterinary medicine. In today's episode, we have Dr. Moriah McCaulay, our awesome host, and her guest, Dr. Ashley Gray from the Veterinary Emergency Group (VEG), discussing the ABCs of ER referral. Referring patients to the emergency room can be a daunting task, especially for new veterinarians. This episode aims to provide valuable insights and step-by-step guidance to make the referral process smoother and more effective.Dr. Gray emphasizes the importance of a thorough case workup before making a referral. While time constraints can be challenging, it is recommended to consider performing blood work and x-rays at your hospital if possible. This approach allows for a more comprehensive understanding of the case, potentially saving costs for the client. It's also crucial to establish a network of local veterinarians and speciality centers that you can refer to. Understanding the services they provide and knowing whom to contact for specific cases will set you up for success.Dr. Gray shares a valuable personal experience that highlights the significance of following a step-by-step process when referring a patient. She emphasizes the need to have open and candid discussions with clients about referral options and financial expectations. It is essential to make that doctor-to-doctor phone call to the receiving facility, providing relevant case information and setting clear expectations. This collaboration ensures a smoother transition for the patient, client, and referral center.To facilitate the referral process, Dr. Gray suggests ensuring that medical records, diagnostics, and test results are complete and promptly sent to the receiving facility. While electronic communication is preferred, printing physical copies of records can serve as a backup. It's crucial to keep the medical record concise and include information on discussions about estimates and owner approval. Following up with the client and obtaining feedback from the referral facility enhances client satisfaction and fosters a strong bond with your clients.Remember, the key to success lies in a well-rounded case workup and establishing strong connections within your veterinary network. Episode Outline [00:00] Episode intro [01:36] Dr. Moriah welcomes Dr. Ashley [03:03] Dr. Ashley gives her personal story of a time when she failed to make a proper ER referral [05:02] Steps to making ER referral [05:40] Whom do you call? [06:35] Have a candid conversation with the client [09:55] Importance of having a conversation with the referral doctor and client before making the actual referral[10:44] Cross-checking the medical records [13:27] Setting the client up for the possible payment amount [14:59] Filling in forms at the referral centre [16:31] Cases that need a referral [17:29] Conducting a patient follow through [19:35] Episode wrap up[20:04] The end Connect with Dr. Ashley GrayLinkedInYoutubeInstagram