EP 18: Leading Positive Change: A Nurse’s Commitment to Enhancing the Patient Experience

Welcome to The Redheaded Nurse….Positively Speaking. This week we continue featuring our conversations from the 2025 NGPX Conference. Among those attendees who were gracious in sharing their time, stories and expertise is this week’s podcast feature, Susan Osborne, RN, MSN, MBA, Director of Patient Experience. Today, In this episode, Susan shares the steps in her journey. Hear Susan’s account of her impressive career and how it has been dedicated to applying her expertise to enhancing the patient’s experience in every aspect. From direct bedside care to spearheading innovative systems improvement initiatives, she has consistently demonstrated her commitment to making a difference. Join us as she shares details of her effort, showcasing how a nurse's dedication can transform healthcare and elevate the patient experience for all!Thank you to Susan for her time and willingness to share her story with us!