EPISODE · Sep 4, 2014 · 39 MIN
Ep. 18: Letting feedback speak for itself
from Customer Confidential: Untold Stories of Earned Growth
Amy Pressman, co-founder of Medallia, talks about the customer experience company's NPS work (5:46), the unique tactics of customer-centric companies (8:02) and the importance of sharing feedback with front-line employees (16:33).
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Ep. 18: Letting feedback speak for itself
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 39 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on September 4, 2014.
What is this episode about?
Amy Pressman, co-founder of Medallia, talks about the customer experience company's NPS work (5:46), the unique tactics of customer-centric companies (8:02) and the importance of sharing feedback with front-line employees (16:33).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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