Ep. 18: Letting feedback speak for itself

from Customer Confidential: Untold Stories of Earned Growth

Amy Pressman, co-founder of Medallia, talks about the customer experience company's NPS work (5:46), the unique tactics of customer-centric companies (8:02) and the importance of sharing feedback with front-line employees (16:33).

Episode metadata supplied by the publisher feed · Published Sep 4, 2014

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Ep. 18: Letting feedback speak for itself

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This episode is 39 minutes long.

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This episode was published on September 4, 2014.

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