Ep. 18 The Power of Employee Experience: Happy Employees = Happy Customers

🎙 In this empowering episode of Beauty Talks by Dr. Matteo Vigo, we explore the world of employee journeys — and how to elevate experience to excellence.✨ Featuring: Ben Safra – Specialist in Customer, Employee & Brand ExperienceToday, we step outside the operating room to focus on what truly drives success in any clinic, hospital, or business: the experience.From staff to patients — how does employee well-being ripple outward and impact every interaction?Ben Safra, founder of Sensate, walks us through the importance of supporting your team throughout their entire journey within an organization.They discuss:✅ What Sensate really does for teams✅ The emotional side of medical care✅ Real transformation through mindset, behavior, and skillset🎯 Episode Highlights & Timestamps:2:30 – How and why Sensate was born4:54 – Standing out in a saturated industry: what truly sets you apart?6:39 – Creating happy employees to build happy customers11:50 – Building loyalty and trust with your team to strengthen client relationships14:20 – The future of AI in business: tech can empower, but only humans create connection20:30 – People forget what you say or do — but never how you made them feel23:08 – Dr. Vigo shares how MIA redefined the aesthetic experience27:12 – How Ben helped aesthetic clinics grow their patient base33:21 – Why listening to your patients is the key to understanding what they really want✨ Whether you run a clinic, a corporate office, or a hospital — it’s your people who create the experience. And experience is what builds trust.