Ep 18 | Violeta Yuste

Episode 18 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 18 | Violeta Yuste" was published on August 15, 2024 and runs 28 minutes.

August 15, 2024 ·28m · Mastering CS: Candid Leader Insights

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Summary

In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down with Violeta Yuste, the Head of Customer Success at Userguest. In this podcast, Violeta shares her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: - How to make sure your team is aligned - How to keep the team united even if you work remotely - How to prove the value of CS internally - The importance of data and KPIs - How to prioritize in customer success - How to incorporate AI in CS ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠Custify Website⁠⁠⁠⁠ ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠Twitter⁠⁠⁠⁠ ⁠⁠⁠Facebook⁠⁠⁠ ⁠⁠⁠Contact Us⁠

Episode Description

In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down with Violeta Yuste, the Head of Customer Success at Userguest.

In this podcast, Violeta shares her journey in CS, the challenges she overcame, and the strategies she implemented.

What you’ll learn:

- How to make sure your team is aligned - How to keep the team united even if you work remotely - How to prove the value of CS internally - The importance of data and KPIs - How to prioritize in customer success - How to incorporate AI in CS

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: